Having purchased many, many sets of tires over the years, my wife and I have had the experience of buying tires from several different shops and sellers. As drivers of traditionally high-mileage vehicles, new tires and tire repair comes with the territory, but it wasn’t until 2011 that we became loyal to one particular store: Discount Tire.
After a new location opened near us, I took our old Hyundai over there for some replacements (the car itself is now long-gone, but the tires were still good!), and a full set of Pirelli’s for my Scion. I was impressed with the prices, but it was their customer service and staff that put them over the top, and the reason why I’ve been back several times over the past four years. Having mentioned my experiences a few times on my social channels, I was totally on-board when the folks from Discount Tire recently got in touch to see if I’d be willing to share #MyDiscountTireStory. I’d actually been there just last month with our Chevrolet Equinox. In fact, I remember every time we’ve been there, and it’s largely because of my girls – and I have pictures of almost every visit, three of which were in just the past year.
Last May, I was supposed to be heading into Chicago to check out an advance screening of Disney’s MALEFICENT. I didn’t make it. When I traded cars with my wife, she pointed out that the Tire Pressure Monitoring System (TPMS) on the Chevy was showing increasingly low pressure on one of the tires. I stopped to put air in it and spotted the problem – a metal spike in the tire. Rather than risk the 50 mile drive into the city on it, I headed straight for Discount Tire. I got there just 15-minutes prior to their posted closing time, but it was a non-issue. They looked at it, and while I was preparing to throw down some cash for a new tire – they fixed it for me… for free.
Last November, the girls and I were about to head out for an adventure when I found a big surprise in the driveway – a near-flat tire on the front passenger side. Off to Discount Tire we went, and it turned out there was no actual problem with the tire itself. Something had actually gunked-up the rim on the car (150+ miles on it), and air was escaping. Again, as a loyal customer, it was repaired again at no cost to me. The girls played in the waiting room, and I sipped some coffee while chasing Little Finley around (Addie was occupied with her VTech InnoTab MAX).
And finally, just last month, the Equinox was experiencing a rumble on the front end – but only after hitting 50mph (cue the SPEED joke here). The girls and I made an appointment online and headed back to Discount Tire, and while we played with some of our STAR WARS Hot Wheels (which I Instagrammed), we got a free inspection, one tire repair and I had the tires all balanced and rotated – out the door for just $40!
Every company always talks about “wowing” customers or adding that element of “surprise and delight,” but Discount Tire did it for me long before they ever approached me to write about it. That’s my Discount Tire story.
Need tires? Visit Discount Tire to book your appointment now. They’re America’s largest independent tire and wheel retailer, with more than 900 stores across the country. They’re Rock Father-approved!